Privacy Policy

Effective Date: September 22, 2026

Five Star Fish Processing respects the privacy of our customers and is committed to protecting the personal information provided to us through our website, reservation and order systems, telephone communications, text messaging, and in-person interactions.

Information We Collect

We may collect information that customers provide to us in connection with fish processing reservations, orders, shipping, payments, and customer service, including:

• Name
• Mailing or shipping address
• Email address
• Telephone or mobile phone number
• Order and reservation information
• Information relating to fish processing, pickup, delivery, and shipping
• Payment and transaction information
• Communications between you and Five Star Fish Processing

We may also collect basic technical information associated with use of our website, such as browser type, IP address, and website activity.

How We Use Your Information

Customer information is used only for legitimate business purposes, including:

• Processing and managing reservations and orders
• Communicating with customers regarding their orders
• Providing processing, pickup, shipping, and related services
• Processing payments
• Providing customer service
• Sending requested or authorized text message notifications
• Maintaining business and transaction records
• Operating and improving our website and order management systems
• Complying with applicable legal and regulatory requirements

Sharing of Information

Five Star Fish Processing does not sell, rent, or provide customer personal information to third parties for their own marketing or promotional purposes.

We may use service providers that perform functions on our behalf, such as payment processing, website hosting, order management, telecommunications, text message delivery, or shipping. These providers may receive information only as reasonably necessary to perform services for Five Star Fish Processing and are not authorized to use customer information for their own marketing purposes.

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent will not be sold, rented, or transferred to another business for its own use.

We may also disclose information when required by law, court order, or other valid governmental request, or when reasonably necessary to protect the rights, property, or safety of Five Star Fish Processing, our customers, or others.

Text Messaging / SMS Terms

Customers who consent to receive text messages from Five Star Fish Processing may receive informational and transactional messages related to their reservations, orders, fish processing, order status, pickup availability, shipping, payments, or customer service.

Message frequency will vary depending upon your order and your interactions with Five Star Fish Processing.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message. After opting out, you will no longer receive SMS messages from Five Star Fish Processing unless you subsequently opt in again.

For assistance, reply HELP to a text message or contact Five Star Fish Processing at 619-299-9996 or info@fivestar.net.

Consent to receive text messages is not a condition of purchasing goods or services.

Wireless carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS consent information are used only in connection with communications from Five Star Fish Processing and are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

Data Security

Five Star Fish Processing uses reasonable administrative and technical measures intended to protect customer information. However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

You may unsubscribe from text messages at any time by replying STOP.

You may also contact us directly with questions regarding how your personal information is used.

Changes to This Policy

Five Star Fish Processing may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Five Star Fish Processing
3826 Sherman Street
San Diego, CA 92110
Phone: 619-299-9996
Email: info@fivestar.net